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Report a problem

Use the in-app feedback flow when something in Big Picture Money does not work as expected.

Prerequisites​

  • Big Picture Money is installed and open.
  • You have an email address for follow-up.

Steps​

  1. In the title bar, click the Help icon.
  2. Choose Report an issue.
  3. On the first screen, choose Report a problem, then click Continue.
  4. Enter a short title that summarizes the issue.
  5. Describe what happened. Optionally add what you expected and steps to reproduce.
  6. Enter your contact email (required). It is used for follow-up only and is not posted on the public feedback page.
  7. Leave visibility as Public, or choose Keep this private if the report may include sensitive details.
  8. Review the diagnostics the app will include (version, operating system, build channel, and current page).
  9. Click Submit public report or Submit private report.

Expected result​

  • Help → Report an issue opens the feedback dialog.
  • The first screen offers problem, feature, documentation, and security choices.
  • A contact email is required before submit.
  • New problem reports start as Public unless you choose Keep this private or pick a security concern.
  • The review step shows diagnostics without account balances or transaction details.
  • After a successful public submit, you see a reference id such as BPM-FEEDBACK-123 and a link to the public feedback page.
  • After a successful private submit, you see a reference id such as BPM-ISSUE-7 to use when emailing support.